Delivery Policy

1. Piano Land offers free standard delivery for pianos delivered to ground floor location(s) with no stairs, within the metropolitan Auckland area.

a. Free standard delivery covers the following areas within metropolitan Auckland: 
i. South of the Puhoi tunnel, 
ii. North of the Bombay Hills exit, 
iii. West of Whitford,
iv. East of Westgate Shopping Centre.

2. Non-standard delivery includes, but is not limited to:

Areas not covered under the free standard delivery as stipulated in point 1. a. i., ii., iii, iv.
a. Any extra arrangements and specialist equipment such as cranes.
b. Deliveries for out-of-Auckland addresses.
c. Any restricted access, slopes or flights of stairs.
d. Removal of old pianos.

We will do our best to arrange these as soon as possible, however any extras and specialist equipment is subject to contractor availability.

3. The cost of delivery will be estimated upon purchase. We use external piano moving contractors and therefore delivery days and times are subject to their availability. Additional costs will apply to delivery locations outside of Auckland.

4. Once the delivery of your Piano Land piano is confirmed, we will invoice you separately.

5. Both the delivery cost and the piano cost must be paid for in full prior to delivery. Once payment has been received, you acknowledge and confirm the delivery address as the address stated on the invoice.

6. Piano Land will not be held liable for any damages or losses in the delivery process caused by external factors such as weather, traffic, force majeure or any other unforeseen circumstances.

7. Any disputes arising from or in connection with the Delivery Policy will be resolved in accordance with the laws of New Zealand. Both parties agree to attempt to resolve any disputes amicably through negotiation and mediation, and failing resolution by those means, to submit the dispute to binding arbitration in Auckland, New Zealand.